Once you have made a decision and allocated the tasks, always hold people to account for delivering. To do so, it is important that they are clear about what is required and have adequate resources (including time) to do so. It is usually helpful if they have had a say in delivery targets as well. Of course, things may change, and the original goal may no longer be desirable and require amendment or cancellation. If that decision has been made below your level, that’s fine (as long as the individual concerned has acted within the bounds of delegated authority), but you should still expect to be informed of the change. If that doesn’t happen, you need to know why. Never be tempted to duck the potentially difficult conversation: that would only reinforce bad behaviour, encourage others to do the same and undermine your credibility as a leader.
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