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April 23, 2019


 This short study by the HBR shows the effect of allowing staff the opportunity to provide feedback. As well as reducing quit rates, it has also been found that those who are given a voice work better. Face-to-face with key and other staff is obviously best,  but even a short on...

October 12, 2018

It is well known that working practices have changed rapidly and will continue to do so. In an age of flexibility, cross-departmental/-national team-working and increased autonomy, managers have had to expand their skills from resource planning and allocation to include much more in the way of leadership. Specifi...

June 21, 2018

 Performance reviews get a bad press these days. However, they can still be a great tool if done properly and used as part of an ongoing performance review and management system rather than as an annual quick-hit or box-ticking exercise. 

The article linked below explains how to avoid common biases. One of th...

June 11, 2018

The ability to ask great questions is a key leadership skill: they unlock/reveal information, stimulate thinking and boost engagement. Knowing how and when to ask closed ('yes' or 'no') and open questions will empower your leadership.

Here's an article that expounds the subject:

May 2, 2018

I hope you never need this, but just in case.....

 Don't skip over the first point: make sure you are holding them accountable for something that they really are responsible for. 

March 15, 2018

  They used to be common but a modern trend is to use computer algorithms to measure metrics such as email response times to gauge employee engagement levels. However, surveys remain a hallmark of high-performing HR systems. They serve at least 3 useful functions: they are great predictors of behaviour, they give...

February 7, 2018